With COVID-19, many retailers and online shops in the Netherlands have changed their terms and conditions. Some physical shops are back to open while some remain closed. Curious to see what’s the status and opening hours at the most popular Dutch shops? We’ve listed them here for you according to the information the shops provided on their official websites.

Status: May 18th 2020

This list will be regularly updated.

Generally, these rules apply for the Netherlands in accordance to advice from official health entities:

  • Keep 1.5-2m distance to other shoppers and shop employees
  • Shops are obgliged to ensure a limited number of visitors potentially causing lines
  • Do not touch things unnecessary, also not displayed items
  • Do not spend more time than necessary in the physical stores, avoid browsing or strolling
  • Avoid entering shops in groups of more than two (including kids and infants)
  • Restrooms might be not accessible, as well as gastronomy (cafés, restaurants, food counters) and playgrounds

Albert Heijn

  • Stores: All Albert Heijn stores are open as usual at 1.5m distance rule
  • Online orders: Currently, only orders up to 250€ possible, limited availability of specific product groups, recently introduced also deliveries of online orders on Sundays. Overall still very difficult to find a vacant spot depending on region.

Apple

  • Stores: All Dutch Apple stores are closed until further notice
  • Online orders: Possible without reported delays

bol.com

  • Stores: None available
  • Online orders: Still occassionally expecting longer delivery times due to increased number of orders

Coolblue

  • Stores: All shops are open at normal opening hours
  • Online orders: No reported delays

De Bijenkorf

  • Stores: As of April 29th 2020, open with changed opening hours and 1.5m distance rule. For the opening hours of your specific local store, check here. Their restaurant and café areas as well as toilets remain closed.
  • Online orders: No reported delays, return window to 60 days

H&M

  • Stores: All Dutch shops open. Opening hours might have changed, check the specific opening hours here.
  • Online orders: Increased return period from 30 to 100 days only for any purchsase made between March 19th and May 6th 2020

IKEA

  • Stores: As of April 28th 2020, all Dutch stores are open with changed opening hours (check here for your specific store) and 1.5m distance rules. Only two persons (enfants and children count also as one) are allowed access together, it is not allowed to bring your entire family along. The restaurant and playround remain closed.
  • Online orders: You can continue to order online via normal shipment or pick-up option at your local store. The pick-up option requires an additional fee of 2.99€ and product availability is more limited compared to the shipment option. Pick-up slots are defined upfront and need to be met. When arriving for pick-up orders at your IKEA store, signs will lead you to the according pick-up spot.

MediaMarkt

  • Stores: All Dutch stores are open with changed opening times (click here to find your store) and 1.5m distance
  • Online orders: No reported delays, deliveries until house door, installations of bigger devices on spot can only be done when 1.5m distance are ensured, further technical instructions are offered via phone or Facetime, repairs can be delayed due to limited resources,

Nike

  • Stores: All Dutch shops and clearance shops are open with changed opening hours
  • Online orders: For all online orders placed on Nike.nl after February 14th 2020, the return policy has been extended from 30 days to 60 days.

Wehkamp

  • Stores: None available
  • Online orders: No reported shipping delays, possibly busier at times

Zalando

  • Stores: None available
  • Online orders: Still occassionally expecting longer delivery times due to increased number of orders

Zara

  • Stores: All Dutch shops are open at normal opening hours
  • Online orders: For all orders placed between February 17th and April 18th 2020, the return window is extended to May 28th 2020; shipment forwarders may currently vary

Which other physical stores are open by now? We recommend to check the opening hours and special safety measurements for the specific store you might plan to visit: HEMA, Blokker, Action, Gamma, Praxis, Hornbach, WE Fashion, C&A, Pearle, Decathlon, JD Sports, Douglas, Rituals

Any brands or shops you are missing on this list?
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